Terms & Conditions

1. INTRODUCTION

Welcome to www.monzouzou.com!

www.monzouzou.com is an e-shop, where handmade embroidered bags and other leather goods are displayed and provided through the internet, created by «MGL PARTS PC», located on AG. Dimitriou Str 28, 54630, Thessaloniki, Greece, tel. +30.2310.554556, email: info.monzouzou@gmail.com, VAT: EL800797868, G.E.MI. (General Commercial Registry) No: …………….

Before browsing in our website and entering our e-shop, users are asked to read carefully and comply with the terms and conditions pointed below, which govern the use of our e-shop, are binding in any case and entail an explicit and unconditional approval for whoever wishes to conclude any transaction with our company. The following terms form the conditions under which our company transacts, respecting the principal of good will in accordance to Law No 2251/1994 for Consumer Protection, Directive 2000/31/EC of the European Parliament, Presidential Decree 131/2003 and Ministerial Decision 31619/2017- Code of Consumer Conduct for Electronic Commerce.

These terms define the extend of our company’s rights and obligations towards the users of our web page, as well as towards anyone who wants to source products through the e-shop, as they regulate any future transactional involvement while they provide information about the users’ rights and obligations and help the search and purchase of the products they wish to source from our company. The use of our e-shop requires unconditional acceptance of these terms. In case of opposition the user is required not to make use of this website. For information, questions and clarifications about the content of this website, the sales’ terms and the services offered through it you are invited to contact our company through email address info.monzouzou@gmail.com or by telephone number +30.2310.554556 or by mail at the address above.

Access to website www.monzouzou.com does not entail any additional cost beyond the current price status for general access to Internet as formed by Internet Service Providers (ISPs) and paid to them only.

MGL PARTS PC has the right to alter or refresh the current terms and conditions concerning transactions made through this e-shop, unilaterally and without warning, according to its needs and commercial law, but it bears the obligation to inform the users through the website for any alteration or amendment. We suggest that you read these terms from time to time, so that you are constantly informed for any changes in their content. Any use of this web page after any alteration or amendment will be considered as acceptance of these alterations from your side. www.monzouzou.com has the right to alter or temporarily or permanently disrupt a part or all of its services with or without warning the users.

In case of any delay in the delivery of ordered products and for any information or service that we give through our website, our company is liable only for willful misconduct and gross negligence. The e-shop is not liable for possible technical problems that may occur when the users try to access the website and during the connection related to their service or compliance of their infrastructure for the use of the website. In addition, we are not responsible for actions or omissions of third parties, especially not permitted interventions of third parties on products, services or information that are available through it. Purchase of products through our e-shop is allowed only to users who have legal right to make contracts and have legal capacity, as appointed in Greek law. Our company is not liable for possible use of the web site by minors, as it is not in place to certify the visitors’ identity. In any case, we provide thorough and precise description of all products in a very intuitive way, so that no one is mislead concerning the actual size, the price, the quality and the authenticity of every product.

2. INTELLECTUAL PROPERTY

The content of our web page including the design of the website, the information material, the graphics, photographs, images, unless it is stated differently for particular third images rights, designs, texts, provided services and products, is our company’s intellectual property and is protected according to relevant provisions of Greek law, European law and international conventions. Any copy, analogue/digital recording and mechanical replication, distribution, transfer, downloading (unless we allow it), processing, creation of derivative work or misleading the public about the true provider of the website content is prohibited. Possible reproduction, republication, download, announcement, dissemination or distribution or any other use of the content whichever way or mean for commercial or other purposes is allowed only after our company’s written permission. The logo and distinctive feature monzouzou which represents our products is our company’s exclusive trademark and is protected by Greek, European and international law about trademarks, industrial and intellectual property and unfair competition. In any case, its appearance or display in web page www.monzouzou.com should not in any way be perceived as transfer or concession of license or use right.

Illustrations, trademarks and instinctive features of the companies displayed in www.monzouzou.com are intellectual and industrial property of these companies.

3. PRIVACY POLICY

Our company fully respects personal data and ensures that our e-shop is legitimate according to provisions of Law No 2472/1997 on the “Protection of individuals with regard to the processing of personal data” and Law No 3471/2006 on the “Protection of personal data and privacy in electronic communications”. In any case, our company confirms that any collection, processing or storage of users’ personal data takes place according to the law and only after their specified and explicit consent, exclusively for the purpose and as far as demanded for the function of the e-shop and the provision of offered services.

The current web page is designed in a way that allows users to visit without revealing their personal data or identity. However, the user needs to state his/her personal data if he/she wishes to conclude an order of products. For the processing of orders users are asked to declare their Name, Surname, Email, Telephone Number and Address. These data are exclusively used for transaction with the users of the web page and is not to be used for other purposes or by any third party except cases in which client’s approval or consent is obtained or in cases that is provided for by law or court decision. In any case, www.monzouzou.com does not collect, store or process data that is considered sensitive by law, such as origin, religious or political views, health, social welfare, criminal record etc..

The company has the right to punctuate the use of passwords for its services or the whole distribution of the page’s content to users who it believes have violated the text and spirit of these terms. Every user of our website has the right to access his/her personal data that have been provided to www.monzouzou.com. www.monzouzou.com allows its users to correct, alter, add or delete data and information given to it as well as get informed about the way that they were initially collected. If you decide to erase an element www.monzouzou.com will act as to delete it from its files immediately. For accessing, changing or editing your personal data or deactivating your account, you may contact the company by phone or email. MGL PARTS PC is the holder and in charge of processing the collected personal data and of the file which has been created for the above reasons and is established at the company’s location.

Although navigation in our e-shop is possible without revealing users’ personal data, visitors can benefit from multiple services provided in our web page, as long as they accept to reveal some personal data depending on each service they are interested in using. These services are the following:

A. NEWSLETTER

www.monzouzou.com provides its users with the opportunity to register to its newsletter by revealing their email. This registration serves the purpose of collecting information from users/visitors about www.monzouzou.com‘s offered products and services, updating users/visitors for new products, offers, contests, discount coupons, as well as advertising display and promotion of www.monzouzou.com‘s products at distance. Newsletter registration equals user’s approval for sending all the above information about www.monzouzou.com, products and services at his/her personal email. This approval is freely revocable at any time.

B. PERSONAL ACCOUNT

Every www.monzouzou.com’s visitor has the ability to create a personal account as a user-member of the web page. He/she can also use their personal account for future purchases from www.monzouzou.com. Members are exclusively responsible for all actions made through their personal password, their email and their user account in general. In case of any not authorized use of the account and of any security violation, members are obliged to inform the company immediately. In addition, members are exclusively responsible for careful use of their account and their logout at the end of every use. If the user/visitor voluntarily reveals his/her personal data through this website to third parties, it is his/her responsibility to check the terms of protection of this data from the third parties. The user accepts that our company is not liable at any extent for such disclosures and for the following possible use of this data by third persons. Likewise, our company is not liable for any revelation of third parties’ personal data through this website made by its users without previous approval of the person concerned. Finally, our company has the right to collect information from the users’ pc’s software, their browser and their internet provider address for counting number of visits, formation of an order history and buyer’s interest for the purpose of improving services or retaining an internal logistics registry, during their navigation in the e-shop through their personal account.

C. EMAIL

In order to contact our company through email (e.g. for complaints, reception of informative/promotional material) users must also reveal their contact information (name-surname, email).

D. COOKIES

www.monzouzou.com has the right to use Cookies. Cookies are small pieces of data sent from a website and stored on the user's computer by the user's browser while the user is browsing. Cookies are designed to be a reliable mechanism for websites to remember information (such as items added in the shopping cart in an online store) or to record the user's browsing activity (including recording which pages were visited in the past).

Installation of Cookies is only attainable after the user has been previously informed and his/her consent is obtained. www.monzouzou.com allows users to continue browsing without sending Cookies to the server.

4. SECURITY

Our company takes all necessary measures to ensure highest possible security of electronic transactions with users of the web page. All information related to personal data and users’ transactions are safe and private. The company protects users’ data form any impermissible access or revelation, loss or bad use, change or destruction and takes all possible measures, using modern high quality security standards, according to modern market demands, with high encryption standards. Security of the e-shop is also accomplished in case of creating a personal account for every user who wishes to become a user-member of the web page and proceed to any kind of transaction with the company through his/her personal account. Identification of every client demands his/her username and password, which ensure his/her secure access to personal data. The only person who has access to the data through the above codes is the user, who is exclusively responsible for keeping them secret from third parties. In case of loss or leak he/she will have to immediately contact us or else www.monzouzou.com e-shop cannot be held responsible for the use of this secret code by an unauthorized person.

All information conveyed from the user/member is confidential and the company uses it only to the extent that this is necessary within the frameworks of provided services. Only authorized personnel has access to transaction information and only when necessary e.g. for implementation of orders. The company does not reveal clients’ data and their transactions, unless it has a written authorization by them or if demanded by court decision or any other public authority decision. No information is used by third parties. Every client can ask for any data kept at any time as well as their correction in case he/she can prove the mistake. For security reasons the user must individually handle all information provided through the service as confidential and private and not make any revelation to third parties.

Our e-shop and MGL PARTS PC do not store credit card numbers, as our system allows transaction through credit card only through PAYPAL. In case that the user chooses this way of payment, the money transfer is done directly in PAYPAL. During online payment the user is transferred to a secure connection encrypted page, exclusively belonging to PAYPAL, which takes full responsibility for payment and informs www.monzouzou.com when it is completed.

In view of the above, MGL PARTS PC does not bear any responsibility for possible legal (civil or/and penal) demand, nor for possible damage (incidental, special or consequential, which indicatively consists of profit loss, data loss, opportunity loss, compensation etc.), which occurs for users/visitors of the current website, from cause which is related to use of credit cards in www.monzouzou.com, as payment is done through PAYPAL, which is exclusively responsible for keeping and safeguarding the elements provided to it. Finally, MGL PARTS PC is not liable for damage which occurs in the PAYPAL user’s account during his/her transaction with the company, as PAYPAL is exclusively responsible for safe guard and function of his/her account.

5. ORDERS - MEANS OF PAYMENT

Orders can be made very easily through our e-shop. At first, one must click on the icon of the particular product that is suitable for him/her, so that its features appear on the screen and then conclude his/her choice by clicking on the ‘shopping cart’ icon. Afterwards, one must enter the content of their shopping cart by clicking on the indication appearing on the right top of the page. If the client wishes to remove products from their shopping cart, they may use the ‘X’ icon on ‘quantity’. The next step is to choose either ‘use coupon code’ if one has a discount coupon, ‘gift certificate’ or ‘estimate shipping & taxes’ if they wish to proceed to their purchase without coupons and then click on ‘checkout’. On the next page clients are asked to choose from making a purchase as a new or a returning customer and after that they are asked to fill in their personal details and the delivery details. By clicking ‘continue’ the client chooses a payment method, checks ‘I have read and agree to the terms and conditions’ and ‘continue’. Clients complete their purchase by clicking ‘confirm order’. After the conclusion of an order the user receives a confirmation email which contains the number of the order. The client receives another email after the shipment of his/her order which contains the shipment number. Every buyer may use these numbers in order to get informed about the status of his/her order.

In addition, every user who does not want to buy through our e-shop has the opportunity to make orders through telephone: +30.2310.554556 or by email: info.monzouzou@gmail.com.

Payments can be made:

a) Through a deposit in a bank account. Note: the account number in which you must deposit the money will be sent to you by email after order confirmation. Attention! The deposit must be made up to 2 days after the order confirmation. In other case the order is automatically cancelled.

b) Through PAYPAL’S safe system (you must already have or create an account in PAYPAL in order to pay and use your way of payment by depositing the money or by using your credit card).

c) Cash on delivery.

6. DELIVERY INFORMATION

Two delivery methods are available:

a) Free delivery by our private means of transport only for addresses in Thessaloniki, within 2 working days.

b) Free delivery by Courier delivery in Greece, only for orders that overcome the total amount of 50 euros, within 3-5 days. In case of lower orders, our e-shop informs you about the shipping cost before the confirmation of your order.

c) Free delivery by Courier delivery Abroad, only for orders that overcome the total amount of 200 euros, within 5-15 days. In case of lower orders, our e-shop informs you about the shipping cost before the confirmation of your order.

In any case, the company delivers the products without undue delay within 30 calendar days from the day of the order.

7. ORDER CANCELLATION

During the procedure of electronic order and before it is concluded, the user may delete a number of products from his/her shopping cart by choosing the ‘X’ icon in the quantity column.

After the order entry the user receives an automated email, which confirms the order and mentions the order information. For the purpose of avoiding problems in case that a client would like to cancel an order, he/she must immediately communicate with the company on tel. number +30.2310.554556 or by email in address info.monzouzou@gmail.com, before the company ships the product and the order cancellation will be arranged by one of our employees. No cancellation is possible after the shipping, so the customer must accept his/her purchase.

8. PRODUCT PRICES

The prices displayed in relevant product catalogues include VAT (24%). These prices relate to products available in our warehouse and www.monzouzou.com has the right to alter them.

www.monzouzou.com offers discount coupons and gift certificates to its clients. Discount coupons are personalized codes, which allow buyers to take advantage of a discount on their purchase.

Gift certificates are personalized codes which allow buyers to get a free purchase of a certain amount. Discount coupons and gift certificates can be used only once and they cannot under any circumstances be exchanged for money. The discount coupon can be applied only to items with a higher value than the coupon itself.

9. AUTHENTICITY

All products displayed for sale in our e-shop are designed by monzouzou creator designer Mrs Anna Lazopoulou. Only high quality leather and fibers are used for their fabrication.

Mon zouzou products are not mass produced. Every monzouzou product is handmade and unique. No reduplication or reproduction is possible. Replication or imitation of any product is strictly prohibited and MGL PARTS PC withholds the right to claim indemnity for any damage determined by the provisions of intellectual and industrial property law.

10. PRODUCT RETURNS-RIGHT OF WITHDRAWAL

Every user has the right to unreasonably withdraw from the contract and return the purchased products by filling in and electronically submitting the withdrawal form (page: Returns), within 14 calendar days time from the day of the delivery of the products. The client must return the products without undue delay within 14 calendar days from the day that he/she forwarded his/her decision to withdraw from the contract to the company, by sending the relevant form. MGL PARTS PC shall communicate to the consumer an acknowledgement or receipt of the withdrawal on email or telephone without delay. In case of product return and under the condition that they have been received and checked by MGL PARTS PC, the company shall reimburse the payment received without undue delay and in any event not later than 14 days from the day on which it has received the returned products. The company has the right to withhold the reimbursement until it has received the goods back. Costs of delivery are not returned. The client bears the direct cost of returning the goods. The products must be returned in initial package, bearing their tags and unused.

In the case of a lack of conformity, the consumer shall be entitled to have the goods brought into conformity free of charge by replacement or repair unless this is impossible or disproportionate or the return of any payment: a) in all cases in which the goods delivered are not the ones ordered or substantially different from the ones he/she ordered because of the company’s proven fault b) in all cases in which the product delivered has a proven lack of conformity or is missing a main characteristic. In those two cases MGL PARTS PC bears the costs of return.

It is pointed out that in any case of return or withdrawal the product must be escorted by the original receipt or invoice.

If the client wishes to return the products provided by our e-shop he/she must fill in the return form in ‘Returns’ page. The buyer can be informed by telephone on +30.2310.554556 or email on info.monzouzou@gmail.com by mentioning the date/number of invoice/receipt within the time referred above. As long as the client receives our shop’s return approval he/she must send the goods in: 28 Agiou Dimitriou Str., 54630, Thessaloniki-Greece. In all cases the reimbursement is deposited in the bank account indicated by the client, regardless of the mean of payment that he/she originally chose, i.e. through a deposit in our bank account, on delivery or through PAYPAL.

11. APPLICABLE LAW-VENUE AND JURISTICTION

Every contract concluded with MLG PARTS e-shop users and every controversy related to any transaction through www.monzouzou.com’s e-shop is regulated by Greek law, specifically by laws that regulate electronic commerce, distance sales and consumer protection (Law No 2251/1994 for Consumer Protection, Directive 2000/31/EC of the European Parliament, Presidential Decree 131/2003 and Ministerial Decision 31619/2017-Code of Consumer Conduct for Electronic Commerce) and is subject to the exclusive cognizance of the Court of Thessaloniki, Greece.

In addition to having recourse to traditional judicial means of redress, consumers have the option to refer their complaints to alternative dispute resolution entities ("ADR entities") which are registered according to Joint Ministerial Decision 70330οικ/2015.

The European Commission also provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr.

12. CONTACT

Every user may communicate with MGL PARTS PC on +30.2310.554556 or email on info.monzouzou@gmail.com or by mail on the address 28 Agiou Dimitriou Str., 54630, Thessaloniki-Greece.