Mid-Summer Sale Now On

Returns

Every user has the right to return the products purchased in the following cases:

A. Return of non defective products

If the client wishes to return the purchased products by filling in and electronically submitting the withdrawal-return form here, within 14 calendar days time from the day of the delivery of the products. After receiving the return form, MGL PARTS SINGLE MEMBER PC shall communicate to the consumer an acknowledgement or receipt of the withdrawal on email without delay. After the receipt of the return request is delivered the client must send the products without undue delay within 14 calendar days from the day that he/she forwarded his/her decision to withdraw from the contract to the company, by sending the relevant form. The products must remain in their original packaging, unused and bearing their label. Return costs burden the client. After receiving the returned products,  MGL PARTS SINGLE MEMBER PC checks if damages have incurred and in case none are found  shall communicate to the consumer an acceptance of the withdrawal via email and shall reimburse the payment received without undue delay and in any event not later than 14 days from the day on which it has received the returned products, by crediting the money in the bank account the client has provided in the return form, regardless the mean of payment he/she had chosen, i.e. bank transfer, cash on delivery, PAYPAL or credit cart. If the products returned to MGL PARTS SINGLE MEMBER PC bear damages caused by the client, he/she is informed that the return request cannot be fulfilled and are handed to the shipping company in order to be returned to the client who must cover the shipping cost.

B. Replacement of non defective products

The buyer has the right to request a replacement of non defective products he/she purchased with other products of the same, lower or higher value. In this case, the buyer must follow the above mentioned procedure, deferring only in the point of indicating the products that he/she wishes to receive in replacement of the initials. After receiving and checking the products,  MGLPARTS SINGLE MEMBER PC informs the client that the request has been accepted, registers the new order and informs him/her about the extra amount that needs to be deposited or credits the balance in the bank account indicated in case that the value of new products is lower than the initial. As to the remainder, everything mentioned in paragraph A is applied.

C. Return of defective products of products that do not conform with the order

The client has the right to return the products purchased and request the return of the paid cost: a) in all cases in which he/she received other of substantially different products than the ones he/she ordered b) in cases that the product received is defective or is missing a certain quality mentioned in the product page due to the company’s proven fault. Particularly, products are considered to be defective when they are delivered to the client bearing obvious significant damages or one of their qualities does not operate as it should. The characteristics of genuine leather of which monzouzou products are produced such as pores, variations of thickness or color, are natural imperfections of the production material and are not considered as defaults. For the placement of the return request the procedure referred to in chapter A is followed (filling in of return form). After receiving and evaluating the products, MGLPARTS SINGLE MEMBER PC checks if the products are defective or different from the ones ordered and informs the client via email that the request has been accepted and reimburses the payment received without undue delay and in any event not later than 14 days from the day on which it has received the returned products, by crediting the money in the bank account the client has provided in the return form. In this case the return costs burden MGL PARTS SINGLE MEMBER PC.

D. Replacement of defective products

In case the client discovers that the products received are defective or different from the ones ordered he/she has the right to request a replacement with other products of the same or different value. Replacement of defaulted products with same products cannot be implemented because every monzouzou product is handmade, produced only once and cannot be reproduced or replicated. Consequently, products can only be replaced by different items not same as the ones ordered. In this case the buyer must follow the above mentioned procedure, deferring only in the point of indicating the products that he/she wishes to receive in replacement of the initials. After receiving and evaluating the products and if it is discovered that the default was not caused by the buyer’s misdemeanor, MGLPARTS SINGLE MEMBER PC informs the client that the request has been accepted, registers the new order and informs him/her about the extra amount that needs to be deposited or credits the balance in the bank account indicated in case that the value of new products is lower than the initial.

The buyer can also be informed by telephone on +30.2310.554556 or email on info@monzouzou.com  for every matter related to product returns.