Mid-Summer Sale Now On

Orders and Shipping

How can you order?

Orders can be made very easily through our e-shop. At first, one must click on the icon of the product category that interests them and afterwards one must choose the particular product that is suitable for them, so that its features appear on the screen. Your choice is completed by clicking “shopping cart”. Afterwards, you must be transferred into your shopping cart by clicking the icon on the right top of the page. If the client wishes to remove products from their shopping cart, they may use the ‘X’ icon on ‘quantity’.  The next step is to click ‘estimate shipping & taxes’ and click on ‘check out’.  On the next page you are asked to choose from making a purchase as a new or a returning customer and after that you are asked to fill in your personal details and the delivery details. By clicking ‘continue’ you choose a shipment and payment method and if you wish to add a comment to your order. After that, you can add a discount coupon or gift code. Continue by checking ‘I have read and agree with the terms and conditions’ and complete your purchase by clicking ‘confirm order’. After the conclusion of an order the user receives a confirmation email which contains the number of the order. After the product is handed to the shipping company the buyer will receive another email which contains the tracking number.  Every buyer may use these numbers in order to get informed about the status of his/her order.

In addition, every user who does not want to buy through our e-shop has the opportunity to make orders through telephone: +30.2310.554556 or by email: info@monzouzou.com.

Payments can be made:

A. Through a deposit in a bank account. Note: the account number in which you must deposit the money will be sent to you by email after order confirmation. Attention! The deposit must be made up to 2 days after the order confirmation. In other case the order is automatically cancelled.

B. Through PAYPAL’S safe system (you must already have or create an account in PAYPAL in order to pay and use your way of payment by depositing the money or by using your credit card).

C. Cash on delivery (only for domestic purchases).

D. Credit card.

DELIVERY INFORMATION

Two delivery methods are available depending on the destination of the order:

A. Via Courier in Greece, within 3-5 working days.  The shipping cost calculation is implemented case by case and it is added in the total payment amount before the confirmation of the order.

B. Via Courier abroad, within 5-15 working days.  The shipping cost calculation is implemented case by case and it is added in the total payment amount before the confirmation of the order.

In any case, the company delivers the products without undue delay within 30 calendar days from the day of the order.

ORDER CANCELLATION

During the procedure of electronic order and before it is concluded, the user may delete a number of products from his/her shopping cart by choosing the ‘X’ icon in the quantity column.

After the order entry the user receives an automated email, which confirms the order and mentions the order information. For the purpose of avoiding problems in case that a client would like to cancel an order, he/she must immediately communicate with the company on tel. number +30.2310.554556 or by email in address info@monzouzou.com, before the company sends the product and the order cancellation will be arranged by one of our employees. No cancellation is possible after the shipping, so the customer must accept his/her purchase.